Introduction and guide to the scheme

In this publication scheme, all the electronic information that is downloadable from our website is provided free of charge for personal use. Where information is only available in hard copy we may charge you for the cost of copying and postage.

For those without Internet access, a single page printout from the website is available free of charge by post from our communications department.

Requests for multiple printouts or archived copies of documents no longer accessible or available on the web, may incur a fee for retrieval, photocopy and postage. These must be paid in advance.

Paid-for publications will be charged for as marked. Leaflets and brochures, such as those on services we offer to the public, will be provided free of charge.

The material available through this publication scheme is subject to London Ambulance Service copyright unless otherwise indicated. Unless expressly indicated on the material to the contrary, it may be reproduced free of charge in any format or medium, provided it is reproduced accurately and not used in a misleading manner. Where any of the copyright items in this publication scheme are being re-published or copied to others, you must identify the source of the material and acknowledge the copyright status.

See the right of access to information dropdown should you wish to re-use information in this publication scheme for commercial gain. Permission to reproduce material does not extend to any material accessed through the publication scheme that is the copyright of third parties. You must obtain authorisation to reproduce such material from the copyright-holders concerned.

Although we make available a large amount of information about the Trust through the publication scheme, the Freedom of Information Act does not change the right of patients to protection of their patient confidentiality in accordance with article 8 of the Human Rights Convention, the Data Protection Act, and at common law.

Maintaining the legal right to patient confidentiality continues to be an important commitment on our part. To help with this, we have appointed a Caldicott Guardian (see Responsibilities dropdown below) who has the responsibility to ensure the protection of patient confidentiality throughout the Trust in accordance with your legal rights.

The Freedom of Information Act recognises that as a member of the public you have the right to know how public services, such as the NHS, are organised and run, how much they cost and how you can make complaints if you need to. You have the right to know which services are being provided, the targets that are being set, the standards of services that are expected and the results achieved.

We are also required to respond to requests about the information we hold, and is recorded in any form, and the Act creates a right of access to that information. The rights to request and access this information are subject to some exemptions which the Trust has to take into consideration before deciding what information can be released.

Under the Re-use of Public Sector Information Regulations 2005 you may also apply to re-use information in this publication scheme, or other information supplied under a Freedom of Information request, for commercial gain.

If you wish to make any requests under the above legislation please contact:

Information Governance team
London Ambulance Service NHS Trust
1st Floor
220 Waterloo Road
London SE1 8SD

Telephone: 020 7783 2730
Email: [email protected]

The London Ambulance Service NHS Trust Caldicott Guardian is:

Dr Fenella Wrigley
Chief Medical Officer
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

The data controller under the Data Protection Act 2018 is:

Daniel Elkeles
Chief Executive
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

The person responsible for information security:

Mark Easton
Director of Corporate Affairs
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

The person responsible for data protection and freedom of information is:

Meg Stevens
Data Protection Officer
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

In the event of any difficulty in accessing any information in this publication scheme or should you require hard copies or paid-for publications please contact:

Communications Department
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Telephone: 020 7783 2117
Fax: 020 7783 2120
Email: [email protected]

Any questions, comments or complaints about this scheme should be sent in writing to:

Information Governance team
London Ambulance Service NHS Trust
220 Waterloo Road
London SE1 8SD

Telephone: 020 7783 2730
Email: [email protected]