Feedback on making a complaint

Your feedback provides opportunities for us to learn and improve our complaint process. Completing this form is voluntary and open to anyone who has already made a complaint with us.

If you have any questions about this form, please contact our Patient Experiences department:

Phone: 020 3069 0240
Email: [email protected]

How was your experience of making a complaint?

Our reference number * REQUIRED
How did you find out how to make a complaint? * REQUIRED
Other
Did you feel that your concerns were taken seriously when you first raised your complaint? * REQUIRED
Were you kept informed about the progress of your complaint? * REQUIRED
Did the response to your complaint address your concerns * REQUIRED
Did you receive any explanation of how your feedback would be used to improve services? * REQUIRED