A look to the year ahead – London Ambulance Service sets out plans and priorities

London Ambulance Service has today (1 June 2022) published our priorities for the year ahead, including plans to further improve patient care, support our workforce, and transform IT and digital systems for the benefit of the communities we serve.

The ambitious new business plan sets out 10 priorities and 40 key actions for the financial year, all of which have been designed to benefit patients and staff, as well as strengthen our performance for the long term future.

Chief Executive Daniel Elkeles said: “It’s no secret that the NHS has faced a particularly difficult couple of years, during which our sharp focus has remained on providing life-saving care during a global pandemic, while also keeping our staff and volunteers as safe and as well supported as possible. But now the time has come to look to the year ahead and plan for the future, including how we can further improve patient care, the role we can play in bringing urgent and emergency care services more closely together, and the responsibilities we have in making sure our services and career development opportunities are the best they can be for Londoners and those who want to work in our great capital city. And that’s exactly what this business plan sets out.

“Any organisation – large or small – would benefit from a robust plan that looks to the 12 months ahead, but for us, it is vital. The London Ambulance Service, which holds the key to ensuring 9 million people living and working in London can access the emergency and urgent care they need quickly, has significant responsibilities.

“We are a complex operation that serves a diverse and heavily populated capital city – to deliver the day job, we rely on 10,000 staff and volunteers who manage services night and day, we run and maintain hundreds of ambulances and emergency response vehicles, we operate busy and bustling control rooms, and play a vital role in responding to major incidents and significant events.

“As demand on our services remains high, we know that we have a lot of work to do in the coming year to achieve all that we want to, and to make real progress against the priorities we have set. But, our mission is clear and our plans are ambitious, and so we are delighted to share details with you.”

You can read the business plan in full here: